Shipping, Delivery and Returns
FREE Shipping for all online orders above $150 within Australia. We apply a $10 non-refundable flat fee for purchases under $150.
All orders are shipped via Australia Post.
As soon as your order has been dispatched you will receive an email from us with a tracking number (austpost.com.au/track)
We also ship to NEW ZEALAND for a flat rate delivery fee of $50.
It is our aim to have any goods ordered dispatched on the day the order is placed.
However it may take up to 3 days before your goods can be dispatched (Monday to Friday)
All deliveries within Australia will be sent Parcel Post Plus via Australia Post. Expect your delivery to arrive within 2-7 business days.
If for any reason you are unhappy with your purchase, we are happy to refund within 14 days from the date of dispatch.
Shoes should be returned unworn, in their original condition and in the original shoe box.
Please complete the instruction on the Return Form that came with your order and return your unwanted goods to an IAN’ SHOES store (excluding Prospect Clearance Store).
Alternatively, you can post it back to our Online Store:
IAN’S SHOES ONLINE STORE
3/205 THE PARADE
NORWOOD SA 5067
Refunds are processed using the original method of payment at the time of purchase within 1-5 working days of receiving the goods at the designated online return address.
Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense.
*Return postage costs are the responsibility of the customer & not Ian’s Shoes.