Shipping

FREE Shipping for all online orders above $100 within Australia. We apply a $10 non-refundable flat fee for purchases under $100.

All orders are shipped via Australia Post.

As soon as your order has been dispatched you will receive an email from us with a tracking number (austpost.com.au/track)

We also ship to NEW ZEALAND for a flat rate delivery fee of $50.

Delivery

It is our aim to have any goods ordered dispatched on the day the order is placed.

However it may take up to 3 days before your goods can be dispatched (Monday to Friday)

All deliveries within Australia will be sent Parcel Post Plus via Australia Post. Expect your delivery to arrive within 2-7 business days.

Returns and Exchanges

If for any reason you are unhappy with your purchase, we are happy to refund or exchange within 14 days from the date of dispatch.

Shoes should be returned unworn, in their original condition and in the original shoe box.

Please complete the instruction on the Return Form that came with your order and return your unwanted goods to an IAN’ SHOES store (excluding Prospect Clearance Store).

Alternatively, you can post it back to our Online Store:

IAN’S SHOES ONLINE STORE

3/205 THE PARADE

NORWOOD SA  5067

Refunds are processed using the original method of payment at the time of purchase within 1-5 working days of receiving the goods at the designated online return address.

Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense.

Return postage costs are the responsibility of the customer & not Ian’s Shoes.

Click & Collect

Click & Collect is a FREE service which allows you to select and order goods online and collect from selected Ian's Shoes stores. There are no delivery charges and no waiting around at home for your delivery to arrive.

Shop online and find a product. During checkout you'll be asked for your preferred delivery option, make sure you select Click & Collect. Select from the drop down list your preferred store location.

Once you've completed your order, you'll be sent a confirmation email and an email notifying you that your order is ready to be collected.

Norwood

3/205 The Parade
Norwood SA 5067
Phone: 8331 1788

Opening Times:
Mon, Tues, Wed, Fri: 9:30-5:30
Thursday: 9:30 - 8pm
Saturday: 9:30 - 5pm
Sunday: 12 - 5pm

Glenelg

146 Jetty Road
Glenelg SA 5045
Phone: 8295 5385

Opening Times:
Mon, Tues, Wed, Fri: 9:30-5:30
Thursday: 9:30 - 8pm
Saturday: 9:30 - 5pm
Sunday: 12 - 5:00
Public Holidays: 12 - 4pm

Hyde Park

2/290 Unley Road
Hyde Park SA 5061
Phone: 8357 9133

Opening Times:
Mon - Fri: 9:30-5:30
Saturday: 9:30 - 5:00

North Adelaide

T13/81 O'Connell Street
North Adelaide Village SA 5006
Phone: 8267 4771

Opening Times:
Mon - Fri: 9:30-5:30
Saturday: 9:30 - 5pm
Sunday: 12 - 4pm

Terms & Conditions - Click & Collect

Service is available at selected stores and stock is subject to availability. Sale items are not available for Click & Collect. In the event your order is unable to be filled, you will be emailed by an Ian's Shoes staff member. Click and collect purchases are subject to all standard Ian's Shoes terms and conditions.

Depending on the size of your order and the time it is placed, it may be ready for pick up on the same day. We will send you a Ready for Collection email when your order is ready.

Click & Collect orders will be kept for 7 days from the day you’ve placed your order. After 7 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

If you nominate someone else to pick up your order on your behalf, they must quote the order number, your full name, contact number and address.

Online sales can be exchanged in store. Refunds need to be issued at head office and can not be issued in store.

Ian's Shoes reserves the right to change or discontinue the Click & Collect service at any time, without notice.

Take advantage of Click and Collect by selecting it during the Delivery Method step of the checkout process