Please contact us for any questions, online orders, feedback and style advice by filling out the form below and we will get back to you as soon as possible.
Alternatively, please call our head office on (08) 8331 1788. We are available online Monday-Friday from 9.30am to 3pm or visit one of our 4 store locations.
Below are some of are common questions:
To apply a voucher code, you will need to enter the code in the ‘Add voucher or gift card’ field and click the ‘Apply’ button. This field is located in between the payment method and order summary box at the checkout screen.
If you get an error message applying the code, please make sure you’ve checked the terms and conditions and that your cart is eligible. If you need assistance, please reach out to our customer service team.
Due to the fast turnaround between placing your order and when we pack it, we’re unable to add any items to an order or change the size of an item. If you want to remove an item from your order, we can attempt to organise this for you prior to the order being shipped but this may not always be possible. Please contact us immediately if you wish to cancel your order by calling our head office on (08) 8331 1788 or email us via the contact us page
The email with your tracking number sent by Australia Post will include a “Safe Drop” option. By selecting the “Safe Drop” option you will authorise Australia Post to leave your parcel at a safe place on your property. Otherwise, your parcel will need a signature on delivery. If no one is at your delivery address, a notification will be left at your address to pick up your parcel at your local / nearest post office.
Please note that Ian’s Shoes for Women won’t be liable for any losses if “Safe Drop” has been chosen.
In the unfortunate event that your order is later than the estimated delivery time, please follow these steps:
Check Your Tracking Link: Keep an eye on your tracking link for the latest updates.
Contact the Australia Post: Reach out to Australia Post for more information on your delivery status.
Please note that there can be delays by Australia Post. Please allow couple days past the estimated delivery time to before reaching out.
Should you need any assistance, please contact us here or call us on (08) 8331 1788. We are available Monday-Friday from 9.30am to 3pm
As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can issue you with a free returns label. Please visit our Contact Us page here
Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated online return address.
You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.
