Delivery


COVID-19 Update:
 Our Online Store is operating as normal. We have put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.


Shipping

FREE Standard Shipping for all online orders over $100 within Australia.

All orders below $100 will be charged a non-refundable $10 postage fee.

All orders are shipped via Australia Post.

We also ship to NEW ZEALAND for a flat rate delivery fee of $25. Ian’s Shoes for Women does not deliver outside of Australia and New Zealand.

Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns Policy.

Delivery

After you have placed your order on our website, we will organise for your order to be dispatched as soon as possible. For orders made on weekends, public holidays and / or Sale periods please allow an extra 1-2 business days for dispatch.

As soon as we have picked and packed your order, you will receive an email from us advising you that your order is ready to be dispatched. You will receive a second email with your tracking number by Australia Post as soon as your order was dispatched.

Please note: If your order includes multiple items, you may receive more than one tracking number and your items may be delivered separately.

The email with your tracking number will include a “Safe Drop” option. By selecting the “Safe Drop” option you will authorise Australia Post to leave your parcel at a safe place on your property. Otherwise, your parcel will need a signature on delivery. If no one is at your delivery address, a notification will be left at your address to pick up your parcel at your local / nearest post office. Please note that Ian’s Shoes for Women won’t be liable for any losses if “Safe Drop” has been chosen.

We do deliver to PO Box addresses and Parcel Lockers.