Online Returns

If for any reason you are unhappy with your purchase, we are happy to refund within 30 DAYS from the date of dispatch.

Please note that SALE STYLES have to be returned within 14 DAYS from the date of dispatch. Please note LAST PAIR ITEMS are unable to be returned unless faulty and are marked as FINAL SALE on the product page on the website.

Purchases should be returned

  • unworn,
  • in their original condition
  • and in the original shoe box.

Please complete the instruction on the Return Form that came with your order and return your unwanted goods to any Ian's Shoes for Women store (excluding the Prospect Clearance Store). To find our store locations please click here

Alternatively, you can post it back to our Online Store:*


Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.

*Return postage costs are the responsibility of the customer & not Ian’s Shoes for Women.

Faulty / Incorrect Style

As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can issue you with a free returns label. Please visit our Contact Us page here

Last Pairs / Final Sale Styles

Please note that Last Pairs and Final Sale Styles are excluded from returns unless faulty. Styles which are unable to be returned unless faulty are marked on the product detail page online.

International Returns

Please note that international returns remain the responsibility of the customer and are at the customer’s expense.

Receiving a Refund

Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated online return address.

You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.


Please note that unfortunately we are unable to facilitate exchanges after the goods have been dispatched. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.

Finding the Right Size

Please note that the size chart below should be used as a guide only. Ian’s Shoes for Women tries to provide an accurate size conversion, however due to each brand’s size scale inconsistencies may occur. Some styles have adjustable features, such as adjustable straps, lace-ups or removable / changeable insoles with different fitting systems. This information is detailed on the product pages.

If you would normally take a half size, e.g. 9 1/2 but the style you're looking at doesn't come in halves, we recommend you select a larger size.

If you are based in Adelaide, South Australia and you would prefer to be fitted in person before you purchase, we suggest you visit one in 4 stores in Adelaide where we can help you find your perfect fit. Find our Store Locations here

Alternatively, if you wish to speak to one of our professional fitting specialists please call us on (08) 8331 1788 or send us an email via our contact us page

Remember, if you are unsure you can always order multiple sizes and take advantage of our easy Returns Policy.

Finding the Right Fit

If you are unsure about the width please refer to our blog post. Click here to read

Ziera Fittings Explained

W-Fit:           Wide Fit
XW-Fit:         Extra Wide Fit
XF Fit*:         Wide or Extra Wide Fit / Custom Fit - A XF Fit Style comes with a custom insole system which enables different fits by swapping or removing the forefoot inserts which are included with the shoe to customise the fit to each foot enabling a wide fit or extra wide fit.

35 5 / 5.5 2.5 / 3 2.5 223
35.5 3 226
36 6 3.5 3.5 230
37 6.5 / 7 4 / 4.5 4 236
37.5 7 4.5 4.5 240
38 7.5 5 5 243
38.5 8 5.5 5.5 246
39 8 / 8.5 5.5 / 6 6 250
40 9 6.5 6.5 256
40.5 9.5 7 7 260
41 9.5 / 10 7.5 7.5 263
42 10.5 8 8 270
42.5 11 8.5 273
43 11 / 11.5 8.5 / 9 9 276
44 12 9.5 9.5 283
45 13 10.5 10.5 290