If for any reason you are unhappy with your purchase, we are happy to refund within 30 DAYS from the date of dispatch.
Please note that ALL SALE STYLES have to be returned within 14 DAYS from the date of dispatch.
Purchases should be returned
- in their original condition
- and in the original shoe box.
Please complete the instruction on the Return Form that came with your order and return your unwanted goods to any Ian's Shoes for Women store (excluding the Prospect Clearance Store). To find our store locations please click here
Alternatively, you can post it back to our Online Store:*
IAN’S SHOES ONLINE STORE
3/205 THE PARADE
NORWOOD SA 5067
Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.
*Return postage costs are the responsibility of the customer & not Ian’s Shoes for Women.
Faulty / Incorrect Style
As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can issue you with a free returns label. Please visit our Contact Us page here
Please note that Last Pairs are excluded from returns unless faulty.
Please note that international returns remain the responsibility of the customer and are at the customer’s expense.
Receiving a Refund
Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated online return address.
You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.
Please note that unfortunately we are unable to facilitate exchanges after the goods have been dispatched. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.