Terms & Conditions

Terms & Conditions


www.iansshoes.com.au is the shopping website of Ian’s Shoes for Women that allows consumers to browse, select and purchase products from Burch Family Trust trading as Ian’s Shoes For Women, ABN 36 072 346 648. 

Use of the Ian’s Shoes for Women Website is subject to acceptance of these terms and conditions.

Ian’s Shoes for Women reserves the right to refuse service to anyone for any reason at any time.


www.iansshoes.com.au and its content are subject to copyright, and other intellectual property rights. These rights are owned by Burch Family Trust trading as Ian’s Shoes For Women, ABN 36 072 346 648 or in the case of some material, a third party, where the third party has provided permission to use the content.

Ian’s Shoes for Women is not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Iansshoes.com.au may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission by Ian’s Shoes for Women.
Service and Prices
All prices are listed in Australian Dollars and include GST.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

Prices for our products are subject to change without notice.

Ian’s Shoes for Women reserves the right at any time to modify or discontinue the service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please note that pricing may vary between Ian’s Shoes for Women stores, the direct supplier of the product and our website. Ian’s Shoes is not obliged to match any of the prices that is available at any Ian’s Shoes for Women stores or at the product suppliers’  own retail outlet.

Ian’s Shoes for Women has made every effort to display as accurately as possible the colours and images of the products that appear online. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Ian’s Shoes for Women does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Stock Availability

Ian’s Shoes for Women attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown. If an ordered item isn't available or we are unable to fulfill your order we will provide you with a full refund.

Order Cancellations

Once your order has been despatched, Ian’s Shoes for Women is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

Ian’s Shoes for Women reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don't reasonably believe we can successfully complete delivery
  • Ian’s Shoes for Women will attempt to notify you before cancelling your order.

Ian’s Shoes for Women reserves the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

Credit Card Information & Payment

Credit card information will be masked on your account and will not be visible to any Ian’s Shoes for Women Customer Service operators. Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information.

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

Security of your Account

If you create an account with Ian’s Shoes for Women you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Ian’s Shoes for Women if at any time you believe someone has access to your password. 

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.

Loss of Goods

The risk of loss of goods shall be passed to you upon our delivery of the product to Ian’s Shoes for Women nominated delivery company. Ian’s Shoes for Women will not be held responsible for any loss, damage or liability. 

Newsletter Subscription

By submitting your email address on the promotional pages on iansshoes.com.au you agree to receive our newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information. It is the subscriber's responsibility to inform Ian’s Shoes for Women of any changes to personal details. Ian’s Shoes for Women accepts no responsibility for subscribers not receiving invites or any other promotional material, if incorrect details are provided, or Ian’s Shoes for Women is not notified of any change of detail. Subscribers may wish to be taken off the mailing list at any time, without reason, by clicking on “unsubscribe” which is on the bottom of all marketing materials, or by contacting us.

Online Vouchers & Promotions

Ian’s Shoes for Women uses vouchers for promotional purposes from time to time. Vouchers and promotion codes are in Australian Dollars (AUD) and will have a variety of conditions pertaining to them. No cash redemption for a voucher code is possible. The vouchers are a one-time offer off the total invoice amount and may be limited to a certain product quantity. Vouchers and Promotions are only valid online unless otherwise stated. Vouchers/promotion codes are not valid with any other offers or promotions. Limit of one voucher per order can be used.

To redeem a voucher code online, enter it at the checkout into the “Coupon Code” field and click "Apply".

Welcome Sign Up Voucher

When you sign up to the Ian’s Shoes for Women newsletter online you will receive a $20 Welcome Voucher. This voucher is a unique code for you to use on any full price transaction above $200 on your next online order. This code cannot be used in conjunction with any other codes/offers. No cash redemption for this voucher code is possible. The voucher can be used only once. Valid for new subscribers only.

Changes to Terms and Conditions

Ian’s Shoes for Women reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

Contact Information

Questions about the Terms of Service should be sent to us at hello@iansshoes.com.au or lodged via our Contact us Page

Size Guide

Finding the Right Size

Please note that the size chart below should be used as a guide only. Ian’s Shoes for Women tries to provide an accurate size conversion, however due to each brand’s size scale inconsistencies may occur. Some styles have adjustable features, such as adjustable straps, lace-ups or removable / changeable insoles with different fitting systems. This information is detailed on the product pages.

If you would normally take a half size, e.g. 9 1/2 but the style you're looking at doesn't come in halves, we recommend you select a larger size.

If you are based in Adelaide, South Australia and you would prefer to be fitted in person before you purchase, we suggest you visit one in 4 stores in Adelaide where we can help you find your perfect fit. Find our Store Locations here

Alternatively, if you wish to speak to one of our professional fitting specialists please call us on (08) 8331 1788 or send us an email via our contact us page

Remember, if you are unsure you can always order multiple sizes and take advantage of our easy Returns Policy.

Finding the Right Fit

If you are unsure about the width please refer to our blog post. Click here to read

Ziera Fittings Explained

W-Fit:            Wide Fit
XW-Fit:         Extra Wide Fit
XF Fit*:          Custom Wide / Extra Wide Fit

*XF Fit: Custom Wide / Extra Wide Fit
Based off an Extra Wide Fit, you can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

35 5 / 5.5 2.5 / 3 2.5 223
35.5 3 226
36 6 3.5 3.5 230
37 6.5 / 7 4 / 4.5 4 236
37.5 7 4.5 4.5 240
38 7.5 5 5 243
38.5 8 5.5 5.5 246
39 8 / 8.5 5.5 / 6 6 250
40 9 6.5 6.5 256
40.5 9.5 7 7 260
41 9.5 / 10 7.5 7.5 263
42 10.5 8 8 270
42.5 11 8.5 273
43 11 / 11.5 8.5 / 9 9 276
44 12 9.5 9.5 283
45 13 10.5 10.5 290